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TERMS OF SALE
All purchases made on www.shoescompany.com site are subject to the discipline of the Decree. 185 of 22/05/1999 in respect of distance contracts.
For online sales contract means the distance contract and that the legal transaction concerning the purchase of products, entered into between C & I srl headquartered in Matelica MC Italy p.iva 01831600430, and a Consumer, carried out at distance, through the electronic network, on its web site.
1. How to Execute a Contract with Shoes & Company
1.1 To proceed with the purchase, the Customer may select one or more Products by placing them in a virtual shopping cart, the contents of which may always be displayed before placing the Order. Once all the items to be purchased have been inserted, the Customer must click on the "Go to checkout" button.
1.2 The Customer can choose whether to register on the site or to proceed with the purchase without creating a personal account by providing in both cases, in compliance with the provisions on the protection of personal data, the information necessary to allow Shoes&Company to execute the orders placed.
1.3 By clicking on the "Proceed to next step" button, the Customer will start the Order submission procedure. During the Order formulation phase and until its actual forwarding, the Customer will have the possibility to review the data entered by clicking on the "Cancel" button, in order to identify and correct any incorrect information.
1.4 By clicking on the "Buy" button the customer will place the order with Shoes&Company. Any order placed in this manner shall be considered, to all intents and purposes, as acceptance by the Customer. When the Customer submits the order, Shoes&Company will promptly confirm receipt of the Order by sending an email to the email account communicated by the Customer when registering their personal data. (Order Confirmation)
1.5 The order form will be filed in the Shoes&Company database for the period of time necessary to process orders and in any case within the terms of the law. All Customers who make a purchase by registering with the site can access their order form by consulting the My Purchases section. For customers who purchase without registering, the summary of the order placed is reported in the Order Confirmation email.
2.1 Sales prices
All prices shown on the Shoes&Company website are VAT INCLUDED. The payment of the price and any shipping costs (see point 4), can be made by the Customer only through the methods indicated in the general conditions of sale.
2.2 Shoes&Company reserves the right to change the prices of the Products shown on the site at any time. Any changes to prices shall not, however, be effective against Customers who have already placed an Order.
2.3 Issue of the document certifying the purchase
Given the online traceability of all transactions, there is no legal obligation to issue a receipt, receipt or tax invoice. Shoes&Company undertakes, upon request, to issue a receipt or invoice attesting to the purchase made by the Customer. The request must be made by sending an email to the address email@example.com. This receipt will be sent inside the package containing the purchased item or sent by email to the email address provided by the Customer.
3.1 Payment methods
As part of the Order submission process, Shoes&Company may, at its complete discretion, offer various methods of payment, such as: payment by credit card, payment by Paypal, payment on delivery. The Customer shall be required to indicate the method of payment, among those proposed by Shoes&Company, which he/she intends to use. For further details please refer to the Payment section.
3.2. Except in cases where the Customer chooses to use the "Payment on delivery" option, the Customer will pay the full price of the ordered Products at the time the Order is placed.
3.3 The "Payment on delivery" method is accepted only for purchases made on Italian territory and involves an additional cost of 4.90 € which the Customer can see charged directly to the shopping cart when filling in the Order.
4.1. Shoes&Company reserves the right to change the prices for shipping costs at any time. Any changes to prices shall not, however, be effective against Customers who have already placed an Order.
4.2 For all purchases with shipping in Italy, the transport costs have a cost of 5.00 €. In case of return we will refund the value of the returned item(s), any shipping costs charged during the purchase will not be refunded.
4.3 For purchases with shipping in Europe the transport costs amount to 15.90 €. In case of return the shipping costs of 15.90 € will not be refunded.
4.4 For purchases with shipping to the United States, the cost of breaking is $49.00. The return will be charged to the customer and the shipping cost of $49.00 will not be refunded.
4.5 Shoes&Company does not ship to all countries not listed in points 4.3 4.4.
4.6 For shipments to Italy the Customer has the possibility to choose the Chrono-Express mode which ensures a delivery within 1/2 working days and involves an extra charge of 8.80 €. For standard shipments in Italy and abroad we guarantee delivery times of 3/5 working days.
4.7 Shoes&Company is not responsible for non-delivery or delayed delivery due to force majeure. Shoes&Company will promptly notify the Customer of the occurrence and the absence of a force majeure cause. If the cause of force majeure persists for a period exceeding 30 days, either party shall be entitled to withdraw from the contract. In the event of withdrawal pursuant to this section 4.7, the Customer shall not be entitled to any compensation, without prejudice to the right to the return of any amounts already paid by way of price for the Product covered by the Order.
5. Right of withdrawal
5.1 Pursuant to the Right of Withdrawal - art. 64 of Legislative Decree no. 206 of 06/09/2005, the purchaser has the right to return the item, without having to specify the reason, if the following requirements are met:
- No more than 14 working days have elapsed since the date of receipt of the items by the buyer;
- the object is returned intact (i.e. not used and complete with all packaging, labelling, tags and seals, as well as original accessories).
Once the above mentioned legal conditions have been met, the purchaser is entitled to a refund of the amount paid for the purchased item. The shipping costs paid at the time of purchase, where paid, will not be refunded.
5.3 In order to take advantage of the free return, the Customer must send an e-mail to firstname.lastname@example.org indicating: - purchaser name; - order number; - object title you wish to return.
Once the return booking has been received, the customer will receive an email with the return code with the relative return label and instructions for returning the package.
If you want to make the return, the refund is made on the same payment method on which the order was made, in the case of bank transfers and cash on delivery, the user must indicate via e-mail an IBAN to which to make the transfer.
6. Customer Care
6.1 The Customer may request any information through assistance services: by email at email@example.com, or by contacting the toll-free number 800 199 326 active from Monday to Friday from 9.00 to 13.00.
The protection and storage of data is carried out in compliance with Legislative Decree 196 of 30-06-2003, which regulates the legislation on Privacy.
In accordance with article 13 of the Code for the protection of personal data (Legislative Decree 196 of 30-06-2003) we provide you, below, the information regarding the processing of personal data that will be carried out by C&I srl with registered office in Matelica (MC) - Italy p.iva 01831600430, as data controller. The personal data, provided in the adhesion phase to the services of C&I srl collected subsequently during the use of the services themselves will be treated for the following purposes:
1. provision of the requested services and management of any complaints and/or disputes;
2. sending commercial communications relating to products, services or initiatives of the Publisher and/or its commercial partners or third party companies; direct and indirect sales and placement activities; surveys of the degree of customer satisfaction on the quality of services provided; carrying out studies and statistical and market research.
The conferment of data is mandatory for the achievement of both the above purposes; their failure, partial or incorrect conferment could result in the impossibility to provide the requested services. The treatments referred to in points 1) and 2) above may be carried out by computer or manually with procedures such as to ensure compliance with the regulations in force.
Within C&I srl, personal data will be processed by employees who operate under the direct authority of the respective "Data Processor" and who have been appointed as data processors and have received adequate operational instructions in this regard.
In addition to C&I srl employees, some processing of your personal data may also be carried out by third parties, with registered offices in Italy and/or abroad, to whom C&I srl entrusts certain technical or organizational or management activities (or part of them) functional to the provision of the services mentioned in point 1) or to the performance of the activities mentioned in point 2).
In this case the same subjects will operate as autonomous owners or will be designated as responsible or in charge of the treatment.
The persons in charge or persons in charge, if any, will receive adequate operational instructions, with particular reference to the adoption of minimum security measures, in order to ensure the confidentiality and security of data.
The holder of the personal data processing is: C&I srl, Matelica (MC)- Italia p.iva 01831600430.
In relation to the processing of personal data, you can directly, at any time, exercise your rights under Art. 7 of the Code, such as the right of access, rectification, updating, opposition to processing and cancellation, by writing via e-mail to: firstname.lastname@example.org.
By sending the order, you agree that all the relevant information entered or updated during registration and conclusion of the contract are authorized according to the above purposes.
The data will also be stored to manage any transactions and, if required, to process orders. The data collection will also be used for our commercial purposes.
In relation to the processing of personal data, you may directly, at any time, exercise your right of cancellation or revocation.
C&I srl, the data controller, processes the personal data freely provided to provide the services requested and, if you wish, to update you on initiatives and offers of the group. The rights of art. 7 of Legislative Decree 196/03 can be exercised at any time by contacting the data controller. The data may be processed by persons in charge of orders, marketing, administration, customer service and may be communicated to the companies of the Group for the same purposes of collection, to external companies for the execution of the order and for sending material to banking institutions. Consent. By providing your e-mail address and telephone number, you express your specific consent to the use of these tools for sending commercial information.