Tutti gli acquisti effettuati dal nostro sito sono soggetti alla disciplina del D.lgs. n.185 del 22/05/1999 in materia di contratti a distanza.
- Cosa si intende per contratto a distanza?
Per contratto di compravendita on-line si intende il contratto a distanza e cioè il negozio giuridico avente per oggetto l'acquisto di prodotti, stipulato tra LINGUISTIC STUDIO con sede legale in VIA a CITTÀ e un consumatore, effettuato a distanza, tramite la rete telematica, sul proprio sito web.
- Prezzi di vendita
Tutti i prezzi indicati nel catalogo on-line di LINGUISTIC STUDIO sono da intendersi IVA INCLUSA. Il pagamento del prezzo e delle relative spese di spedizione, che sono a carico del consumatore, potrà essere effettuato dal consumatore soltanto mediante le modalità indicate nelle condizioni generali di vendita.
- Emissione del documento che attesti l'acquisto
Vista la tracciabilità on-line di tutte le transazione, per legge non siamo obbligati a rilasciare scontrino, ricevuta o fattura fiscale.
- Garanzia sui prodotti
Nel caso in cui il prodotto abbia difetti di fabbricazione (quali ad esempio macchie, bottoni o cerniere guasti, cuciture malfatte, ... ) è obbligo di LINGUISTIC STUDIO applicare le stesse condizioni previste dalla normativa del diritto di recesso. Non rientrano nella categoria dei difetti di fabbricazione tutti quei prodotti che hanno particolari (sfilacciamenti, strappi, lavaggi non uniformi, ecc... ) che fanno parte del prodotto e che ne fanno la sua peculiarità. Qualora il prodotto arrivi al cliente in uno stato di danneggiamento provocato dalla spedizione, LINGUISTIC STUDIO non si assume nessuna responsabilità in merito, in quanto gli imballaggi da essa effettuati rientrano nelle disposizioni previste dal corriere espresso.
- Sostituzione del prodotto per un errore nella spedizione
La procedura di sostituzione di prodotti per un errore di spedizione avviene nel caso in cui LINGUISTIC STUDIO invii un oggetto diverso da quello effettivamente ordinato dal cliente. Il controllo sarà effettuato in riferimento all'ordine presente nel sito web. Il processo può essere attivato entro 7 giorni di calendario dalla data di consegna della merce, l'attivazione del servizio può essere effettuata inviando una e-mail con oggetto "consegna sbagliata" al nostro indirizzo di posta elettronica. Prima di attivare questo servizio, si suppone di confrontare l'oggetto ricevuto con la descrizione tecnica sul nostro sito, dove si possono trovare le foto dettagliate di ciascun elemento e le sue principali caratteristiche tecniche. In questo caso le spese di trasporto saranno rimborsate, ma l'articolo deve essere restituito nella stessa buone condizioni in cui è stato consegnato. Gli articoli devono essere restituiti con una scatola rigida in grado di proteggerli da eventuali danni durante il trasporto. Questa procedura presuppone la sostituzione del prodotto. In caso di impossibilità di sostituzione del prodotto, verrà emesso un rimborso completo.
- Resi generali e rimborsi
Il Regolamento dei contratti dei consumatori consente di restituire un articolo nel caso in cui un utente semplicemente cambia idea riguardo al suo acquisto. In questo caso, si è responsabili della restituzione degli articoli entro 14 giorni di calendario dalla data di acquisto, e rimborsi saranno emessi entro 14 giorni di calendario dopo che le merci sono ricevute dai nostri uffici. Gli articoli restituiti devono essere in perfette condizioni, senza alcuna prova di utilizzo. I prodotti indesiderati devono essere restituiti con una opportuna scatola rigida in grado di proteggerli da eventuali danni durante il trasporto. Il cliente sarà responsabile di organizzare la consegna del pacco a proprie spese. Il prezzo dell’oggetto sarà completamente rimborsato.
In caso di Reso, il rimborso viene effettuato sullo stesso metodo di pagamento sul quale è stato effettuato l'ordine, nel caso di bonifici e contrassegni l'utente dovrà indicare via e-mail un IBAN su cui effettuare bonifico.
Prima di restituire gli articoli ordinati inviare una e-mail a supporto@linguisticstudio.com indicando il numero d'ordine e il codice degli oggetti da restituire. successivamente restituire gli oggetti presso:
LINGUISTIC STUDIO
VIA
CAP CITTÀ
NAZIONE
Tel. +39 349 5059546
Tel. +39 349 5059546
- Nota riguardo il pagamento con bonifico bancario
In caso di pagamento con bonifico bancario è necessario inviare la copia della contabile entro le 24 ore dall'acquisto, l'impegno delle merci è garantito nel medesimo giorno lavorativo di ricezione dell'ordine.
TERMS OF SALE
Premises
All purchases made on www.shoescompany.com site are subject to the discipline of the Decree. 185 of 22/05/1999 in respect of distance contracts.
For online sales contract means the distance contract and that the legal transaction concerning the purchase of products, entered into between C & I srl headquartered in Matelica MC Italy p.iva 01831600430, and a Consumer, carried out at distance, through the electronic network, on its web site.
1. How to Execute a Contract with Shoes & Company
1.1 To proceed with the purchase, the Customer may select one or more Products by placing them in a virtual shopping cart, the contents of which may always be displayed before placing the Order. Once all the items to be purchased have been inserted, the Customer must click on the "Go to checkout" button.
1.2 The Customer can choose whether to register on the site or to proceed with the purchase without creating a personal account by providing in both cases, in compliance with the provisions on the protection of personal data, the information necessary to allow Shoes&Company to execute the orders placed.
1.3 By clicking on the "Proceed to next step" button, the Customer will start the Order submission procedure. During the Order formulation phase and until its actual forwarding, the Customer will have the possibility to review the data entered by clicking on the "Cancel" button, in order to identify and correct any incorrect information.
1.4 By clicking on the "Buy" button the customer will place the order with Shoes&Company. Any order placed in this manner shall be considered, to all intents and purposes, as acceptance by the Customer. When the Customer submits the order, Shoes&Company will promptly confirm receipt of the Order by sending an email to the email account communicated by the Customer when registering their personal data. (Order Confirmation)
1.5 The order form will be filed in the Shoes&Company database for the period of time necessary to process orders and in any case within the terms of the law. All Customers who make a purchase by registering with the site can access their order form by consulting the My Purchases section. For customers who purchase without registering, the summary of the order placed is reported in the Order Confirmation email.
2. Prices
2.1 Sales prices
All prices shown on the Shoes&Company website are VAT INCLUDED. The payment of the price and any shipping costs (see point 4), can be made by the Customer only through the methods indicated in the general conditions of sale.
2.2 Shoes&Company reserves the right to change the prices of the Products shown on the site at any time. Any changes to prices shall not, however, be effective against Customers who have already placed an Order.
2.3 Issue of the document certifying the purchase
Given the online traceability of all transactions, there is no legal obligation to issue a receipt, receipt or tax invoice. Shoes&Company undertakes, upon request, to issue a receipt or invoice attesting to the purchase made by the Customer. The request must be made by sending an email to the address shop@shoescompany.com. This receipt will be sent inside the package containing the purchased item or sent by email to the email address provided by the Customer.
3. Payment
3.1 Payment methods
As part of the Order submission process, Shoes&Company may, at its complete discretion, offer various methods of payment, such as: payment by credit card, payment by Paypal, payment on delivery. The Customer shall be required to indicate the method of payment, among those proposed by Shoes&Company, which he/she intends to use. For further details please refer to the Payment section.
3.2. Except in cases where the Customer chooses to use the "Payment on delivery" option, the Customer will pay the full price of the ordered Products at the time the Order is placed.
3.3 The "Payment on delivery" method is accepted only for purchases made on Italian territory and involves an additional cost of 7.90 € which the Customer can see charged directly to the shopping cart when filling in the Order.
4. Shipping
4.1. Shoes&Company reserves the right to change the prices for shipping costs at any time. Any changes to prices shall not, however, be effective against Customers who have already placed an Order.
4.2For purchases with shipping in Italy, the transport costs are € 6.90. In case of return we will refund the value of the returned item(s), any shipping costs charged during the purchase will not be refunded.
4.3 For purchases with shipping in Europe the transport costs amount to 15.90 €. In case of return the shipping costs of 15.90 € will not be refunded.
4.4 For purchases with shipping to the United States, the cost of breaking is $49.00. The return will be charged to the customer and the shipping cost of $49.00 will not be refunded.
4.5 Shoes&Company does not ship to all countries not listed in points 4.3 4.4.
4.6 For shipments to Italy the Customer has the possibility to choose the Chrono-Express mode which ensures a delivery within 1/2 working days and involves an extra charge of 8.80 €. For standard shipments in Italy and abroad we guarantee delivery times of 3/5 working days.
4.7 Shoes&Company is not responsible for non-delivery or delayed delivery due to force majeure. Shoes&Company will promptly notify the Customer of the occurrence and the absence of a force majeure cause. If the cause of force majeure persists for a period exceeding 30 days, either party shall be entitled to withdraw from the contract. In the event of withdrawal pursuant to this section 4.7, the Customer shall not be entitled to any compensation, without prejudice to the right to the return of any amounts already paid by way of price for the Product covered by the Order.
5. Right of withdrawal
The withdrawal period corresponds to 14 days from the day of receipt of the goods by the consumer.
5.1 To exercise the right of withdrawal, you are required to inform:
COMMERCIO & INVESTIMENTI SRL
Via N. Crescentini, 2 - 62024 Matelica (MC), Italy
Email: shop@shoescompany.com
Telephone: +39 3371237729
of your decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by post, fax or e-mail). To this end, you can use the model withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
5.2 Effects of withdrawal
If you withdraw from this contract, you will be reimbursed for all payments you have made to us, including delivery costs (with the exception of additional costs deriving from your possible choice of a type of delivery other than the type cheaper than the standard delivery offered by us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of such reimbursement. The refund may be suspended until the goods are received or until the consumer demonstrates that he has sent the goods back, whichever is the earlier.
Please return the goods or hand them over to us at:
Via Enrico Mattei, 178 - 62014 Corridonia (MC), Italy
Telephone: 0733281437
without undue delay and in any case within 14 days from the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you send back the goods before the 14-day period has expired.
The direct costs of returning the goods will be at your expense.
You are only responsible for the diminished value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
6. Customer Care
6.1 The Customer may request any information through assistance services: by email at shop@shoescompany.com, or by contacting the number +39 3371237729 active from Monday to Friday from 9.00 to 13.00.
5. Right of withdrawal
5.1 Pursuant to the Right of Withdrawal - art. 64 of Legislative Decree no. 206 of 06/09/2005, the purchaser has the right to return the item, without having to specify the reason, if the following requirements are met:
- No more than 14 working days have elapsed since the date of receipt of the items by the buyer;
- the object is returned intact (i.e. not used and complete with all packaging, labelling, tags and seals, as well as original accessories).
Once the above mentioned legal conditions have been met, the purchaser is entitled to a refund of the amount paid for the purchased item. The shipping costs paid at the time of purchase, where paid, will not be refunded.
5.3 In order to take advantage of the free return, the Customer must send an e-mail to shop@shoescompany.com indicating: - purchaser name; - order number; - object title you wish to return.
Once the return booking has been received, the customer will receive an email with the return code with the relative return label and instructions for returning the package.
If you want to make the return, the refund is made on the same payment method on which the order was made, in the case of bank transfers and cash on delivery, the user must indicate via e-mail an IBAN to which to make the transfer.
